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Why use ReturnsJini ?

If you are looking for a self-usable tool for return processing which can simplify your adhoc returns in the ecommerce ecosystem – ReturnsJini is the product for you. For adhoc returns, the warehouse management system is neither aware of the original forward orders, nor it will have any intimation of returns from marketplaces. ReturnsJini processes ad hoc returns from any brick and mortar store or marketplace. It processes both Return to Origin (RTO) as well as Customer Returns (CR). It runs multiple processes like quality checking the returned products,  digitally and physically segregates refurbished, rejected & resaleable returned products by printing appropriate labels. It captures the images & QC reasons for rejected products. With this data your team can accurately generate SPF claims and push it to the marketplaces. It provides data for reconciliation and also has the capability to integrate to warehouse management systems (or ERP) and process restocking.  These processes were made after years of research, incorporating best practices, working directly with a variety of successful retail brands. It has been made with the vision of easing the returns processing work & increasing the efficiency thereby improving brands’ margins.

Problems with returnsReturnsJini Solution
Different marketplaces provide different return data fields leading to difficulty in returns processingProcess your returns using any one of the return data fields – Tracking ID, AWB no, Packet ID, Return Order ID, Forward Order ID
Physical returns get mixed up in the warehouseDigitally and physically segregates refurbished, rejected & resaleable returned products by printing appropriate labels
Poor visibility into returnsBuilt in reports to get insights for your returns- quantity of returns, QC_FAIL items, QC_FAIL reasons, etc.
Difficulty in claiming SPFCapture photographs and reasons for all QC Fail items to submit for reconciliation with marketplaces
Inability to manage returns at storesDirect all omnichannel returned items to a central warehouse for optimizing your returns processing (Marketplaces like FK, Myntra allow this)

What makes ReturnsJini so special?

Any regular order management & warehouse management system can process returns created from its own forward orders,however, they cannot process omni channel store returns or ad hoc returns not generated from its system. ERP on the other hand is not fully evolved to support multiple use cases for marketplace returns. ReturnsJini is an ecommerce compatible returns processing system that can process system returns as well as ad hoc returns from any marketplace or physical store. It processes both Return to Origin (RTO) as well as Customer Returns (CR). It sorts returns as refurbished, resaleable or unsaleable items and accordingly disperse the products in the value chain in no time. It is essential for managing complex returns and preventing inefficiencies, which can lead to wasted time and resources. It helps in 

  • Return items sorting & consolidation
  • Quality check each returned product, mark it as QC Pass/Fail capture images and reason of failed products
  • Mark the items that are refurbishable
  • Print label of QC Pass/Fail products
  • Return processed details are pushed as an order to ERP
  • Raise SPF claims
  • Reporting platform to track what is total return expected, total returns received, good/bad returns, SPF claim filed, SPF claim accepted
  • ReturnsJini only with 2 integrations can pull returns expectations from ERP (coming from warehouse to online system or store to online system) and push the processed returns details on ERP or any end point required
  • The entire returns processing is automated such that your pass and refurbishable inventory can be made live through your warehouse management system at the earliest
  • Returns can be processed through multiple warehouses or stores
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