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FAQ

General

Q: After Signing up on ReturnsJini, is it safe to start uploading returns data as inputs right away? Is there any NDA (Non-disclosure agreement) or EULA or any other agreement which ensures that my data is secure and will not be accessible to any third party?

A : During the sign-up process, before you submit your details, you get to see terms and conditions on the page which includes a EULA (end-user license agreement). This agreement has all clauses necessary to ensure that your data is secure and you can start your uploads on IRIS without any hesitation. You can refer to the agreement on the following link – EULA.

Q: What makes ReturnsJini better than any other returns processing system?

A : Refer to Why Use ReturnsJini section 

Q: Does ReturnsJini have the capability to process adhoc returns whose forward orders are processed by some other order management system?

A: Yes, ReturnsJini can process any adhoc returns

Q: Can ReturnsJini process adhoc returns from brick & mortar stores or only online marketplaces?

A: ReturnsJini has the capability to process adhoc returns from any place – brick & mortar stores as well as online marketplaces

Q: How to know the productivity of the warehouse? Or which operator has done what?

A: ReturnsJini maintains an audit history that captures the operator name along with the action to track each operators and overall productivity of the warehouse

Q: Can we integrate ReturnsJini to any warehouse management system?

A: Currently in this first phase, the integration is not available, however, it is already in our roadmap and is under development, we will notify you as and when this feature is released

Q: Can we integrate directly to the marketplace and pull returns directly from the marketplace and raise SPF claims to the marketplace?

A: Currently in this first phase, the integration is not available, however, it is already in our roadmap and is under development, we will notify you as and when this feature is released 

Q: Do you have a gate pass facility? Can you handle the transition between gate pass to return processing?

A: Currently in this first phase, this feature is not available, however, it is already in our roadmap. We will notify you as and when this feature is released

Q: How does this solve for untraceable returns?

A: Sometimes Returns Expectations (RE) of untraceable returns arrive late, in this case, ReturnsJini keeps retrying to check if ERP has received RE for these items, if so, it can process returns. However, if it is still untraceable, brands need to check with individual sales channels. Post receiving RE from the sales channels. Brands can manually upload this in the tool and process these returns.

Upload Returns

Q: Are all fields mandatory in the upload returns file?

A: Mandatory data in the upload returns file – MarketPlace, ProductID, Quantity and one of (TrackingId, ForwardOrderId, ReturnOrderId). Rest fields are optional. However, if any of these mandatory fields is missing (or blank) you will get an error message on uploading

Q: What happens if there are duplicate entries in the upload returns file?

A: Upload will fail and you will get an error message with the line number containing duplicates

Q: Can ReturnsJini process both Returns to Origin (RTO) & Customer Returns (CR)?

A: Yes, ReturnsJini can process both. There is an option to upload returns basis return type – RTO/CR

Q: How to upload if marketplace/sales channel does not provide any AWB/Tracking Id no?

A: Mandatory data in the upload returns file – MarketPlace, ProductID, Quantity and one of (TrackingId (AWB), ForwardOrderId, ReturnOrderId). Rest fields are optional. If you do not have AWB/Tracking ID no then either of ForwardOrderId or ReturnOrderId can also work 

Q: Is ReturnsJini integrated to the online marketplace? Can it pull the returns directly from the marketplace?

A: Currently in this first phase, the integration is not available, however, it is already in our roadmap and is under development, we will notify you as and when this feature is released 

Q: If we are using Assure for exposing warehouse inventory and processing its returns, what is the benefit of using ReturnsJini?

A: Assure can only process returns for online inventory exposed through warehouses, however, for omnichannel brands, even stores expose online inventory. To process these store returns where forward order was not through Assure, ReturnsJini is needed

Q: How do we handle B2B returns which comes generally without return expectations?

A: For ReturnsJini, if you have physically received the products, but don’t have RE (Returns Expectations), you can process these products. Here currently the system has an option to process those returns by uploading them via Excel upload as MRTO (Manual RTO) for each sales channel. Tool will send this MRTO information to ERP whenever its processed. Whenever in future if/not your receive RE from ERP, tool will mark those RE as expired as they are already processed earlier.
This way every product which is physically received can be processed in the tool

Search Returns

Q: Can we search those returns that are not-processed (New)?

A: Yes, there is an option of Status where you can select New or Processed Returns and search based on your filter selection

Q: What if there is a huge list of searched returns? Is there an option to download them?

A: Yes, you can download searched returns by clicking the download button. This will be downloaded in Excel (csv format)

Q: Can the returns be selected for a particular period? For e.g Diwali, Christmas, Black Friday, etc.

A: Yes, there is an option to select start and end date. You can select any period using these fields.

Process Returns

Q: While processing returns, can we capture the image of rejected products?

A: Yes, you can capture maximum of 5 images for a rejected product

Q: Is there an option to segregate sellable, unsellable, refurbishable goods?

A: Yes, there is an option to segregate them, the printed label QC status as “PASS” means it’s sellable, QC status as “FAIL” means unsellable. There is an option to digitally segregate refurbishable goods. While scanning each returned product, you can select if it is refurbishable or not, thereby segregating it from the lot.

Q: Do we need to manually type the QC fail reason or there is an existing drop-down to select the reason?

A: ReturnsJini has an existing drop-down to select the QC fail reason. However, after selecting the reason from the drop-down, if the brand wants to enter sub-reason for the same, then there is an option to manually mention this reason. If you have a set of reasons for QC fail and those are not part of the existing list, request you to kindly share the list with us and we will get them added to the pre-existing list to make your job easier

Q: Can you customize the label generated after processing returns? Can we add more fields?

A: It’s a SaaS product available globally, hence whatever feature is added for you will be launched globally, having said that, we are always listening. Please let us know the list of fields you want us to incorporate in the printed label, we will check the feasibility of the same and revert

Q: How to select a camera to capture rejected returned product images if there are multiple cameras?

A: External camera needs to be selected by the client through their internal computer device manager settings

Q: Can we  search returns or scan only via Tracking Id/Packet Id without mentioning marketplace as each ID is unique to the marketplace?

A: Yes

Q: Can we see the product image to QC returned product image and compare?

A: Yes while QCing the product, a product image uploaded in the master pops up for you to compare it as against returned product image

 Q: Can we see pricing fields – Selling price, MRP, IGST, CGST, etc. in the downloaded returns report?

A: Yes, there is an existing set of fields in the download return report, however, if you need any additional fields, kindly share those report requirements and template with us on returnsjini.support@increff.com. We will revert at the earliest

Q: Why are we not printing itemID on the label?

A: Brands have different methods to process refurbishment of items and itemId get lost at later point of time, hence we are not printing itemID on the label

Q: What is the entire process of making QC pass and refurbishable inventory live on Increff Assure?

A: Following is the process

  • You will receive the marketplace/store returns to a central warehouse
  • For inventory exposed through Assure (forward order generated through Assure), returns will be processed through Assure
  • For inventory exposed through stores or other places (where Assure is not present), returns will be processed by ReturnsJini
  • You can either integrate your ERP to ReturnsJini for sharing marketplace returns expectations or in case of untraceable returns manually upload return expectations via Excel
  • You can process every item as QC pass/fail, add reason and images for failure. You can mark the item as refurbishable or not. You can also process extra items for which you have not received returns expectations
  • Post-processing you can give us any endpoint that can be ERP or anything else and we will integrate to the endpoint and push all the return processed details there
  • For QC pass and refurbishable items, you can create a stock transfer order (STO) in the ERP, then you can upload in Assure and inward the inventory in Assure. Post this, you can mark the STO as closed in ERP. So either we can do this process manually or we create automation around it
  • Since this is a standalone system, for now, we need to do this. However, once we have tested it for 2-3 months we have a plan in our roadmap to integrate ReturnsJini with Assure

Q: Can all returns be processed through ReturnsJini? (Inwarded through Assure or not)

A: For now, ReturnsJini is a stand-alone system and will process only store returns and Assure will continue to process warehouse returns. However, post 3-4 months, once ReturnsJini has been proven in the market, it will be integrated to Increff Assure

Q: Can this process extra items for which returns expectations are not received?

A: Yes, there is a functionality to process extra item under Process Returns screen

System Setting

Q: Can we connect to any ERP/Cloud service? Or is connectivity available only for a set of standard options?

A: You can connect to any ERP/Cloud service

Q: Will SPF data be in the same format that the marketplace accepts?

A: For all QC_FAIL items, the warehouse team sends the report to the financial team and seller account handling team of the client/brand. The seller account handling team of the brand will raise SPF claims in the marketplace seller panels for QC_FAIL items manually (seller account handling team to decide for which reasons SPF claims can be raised)

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